Processing of Applications Received Under the Citizen’s Charter - Status as on July 31, 2026

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A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of July 2026 is given below –

Description		No. of Applications
A	Applications pending at the beginning of the month	2,613
B	Applications received during the month	21,937
C	Referred back to applicants for additional information	664
	Total (A+B-C)	23,886
D	Applications processed during the month – Within timeline – Beyond timeline	20,628                  20,609     (99.9%) 19       (0.1%)
E	Applications pending at the end of the month – Within timeline – Beyond timeline	3,258                  3,239     (99.4%) 19*       (0.6%)
* Awaiting inputs from external agencies (16), Under Process (3)

Function-wise Status of Applications Received / Processed / Pending
Function	No. of Applications
	Total	Processed		Pending
		Within timeline	Beyond timeline	Within timeline	Beyond timeline
Banker to Banks and Governments	9,226	9,226	-	-	-
Currency Management	8,900	8,225	-	675	-
Debt Management	750	627	-	123	-
Financial Markets	11	8	-	3	-
Foreign Exchange Management	2,450	1,333	10	1,091	16
Payment and Settlement Systems	38	17	4	17	-
Regulation and Supervision	2,511	1,173	5	1,330	3
Total	23,886	20,609	19	3,239	19

RBI regularly reviews the services covered under its Citizen’s Charter and the number of services under the Charter stands at 213 as on July 31, 2026.

For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal. These may be accessed at https://pravaah.rbi.org.in.

(Brij Raj)           
Chief General Manager

Press Release: 2026-2027/802

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